1. Right to Refund
At TVFlux, we are committed to ensuring your satisfaction. We offer a refund policy that allows you to request a full refund within 3 days of your purchase date if you are not satisfied with our services.
2. Refund Conditions
To be eligible for a refund, the following conditions must be strictly met:
- The refund request must be submitted within 3 days following the date of purchase.
- You must provide valid proof of purchase (e.g., order number, confirmation email / message).
- You must provide a screenshot or other verifiable proof of the problem you are encountering with the service.
- The refund is not available if you have used more than 20% of your subscription period.
- We reserve the right to deny a refund if we find the service was used improperly or the claim is fraudulent.
3. Request Process
To request a refund, please follow these steps:
- Contact our customer service immediately via WhatsApp or Email.
- Clearly explain the reason for your request and the issue you are facing.
- Provide your proof of purchase (order number, email, etc.).
- Attach a screenshot or other evidence verifying the problem.
Our team will process your refund request promptly upon receipt and verification.
4. Refund Method
If your refund request is approved, the amount will be returned via the same method of payment used during your purchase. The processing time may vary depending on your payment provider.
5. Contact Us
For any questions or assistance regarding our Refund Policy, please do not hesitate to contact us:
Email: contact@tvflux.us WhatsApp: Click here
At TVFlux, we strive to offer you a quality service. Your satisfaction is our priority, and we are always here to help.